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Portal Home > Knowledgebase > Pre-Sales Questions > Backup policy, Do you provide backups?

Backup policy, Do you provide backups?

You are responsible for your backups and web content.

We create our own weekly backups on the shared servers, and we can restore from those. However, this is NOT a procedure you should rely on to keep your content safe. 

Backups are made every Sunday; only the newest backups are kept.
We make no guarantees about our weekly backups, and we do require a £15 fee to restore the your backup. If you can provide your own backup file, then the fee is free.

Note: You may only create cPanel backups of 4 GB or less. If your backup is larger than 4GB, you must contact Addon Hosting support for help to bypass the limit.

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