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Portal Home > Knowledgebase > Billing


Can I pay by BACs (Bank Transfer) ?
Yes we accept BACs as a form of payment. To pay using Bank Transfer please contact our billing...
Can I update my information while my order is being processed?
Unfortunately, your information cannot be updated while your order is being processed. You can...
How can I find my client ID?
Your client ID is listed on your invoice as the first half of your invoice number. If your...
How can I merge two billing accounts?
Simply open a ticket to support and specify the Primary Email Contact for the one account to...
How do I get the 7 day money back refund?
We're sorry to see you go. If we can do anything to make it better, please let us know. To...
How do I pay an invoice ?
You can pay an invoice by logging into your client area, using your billing username...
How do I pay with PayPal ?
When you are placing your order with Addon Hosting you are given the option to pay by...
How do I update my contact information ?
You can update your billing contact information in your billing account via your client...
How do I view my information in your system?
You can view all of your personal and billing information via or client area. Your login...
How do I view my invoices ?
You can view your invoices by logging into your client area using your...
How long do you keep my account details in your system?
We keep account details in our system for 30 days after a cancellation has taken place, but under...
I've lost my control panel/billing logins
If you have forgotten or lost your username or password you can have your welcome email...
If I cancel my account, can I reactivate it?
Yes, your account can be reactivated by Addon Hosting if you cancel it. If you...
Welcome Email Preview
All new customers will get this email. --------------------------------------------- Dear Mr...
What is the PayPal transaction ID? Where can I find it?
A PayPal transaction ID is a 17-character string (letters and numbers) that is used to identify a...
Where are your Terms & Conditions located ?
You can view our Terms & Conditions here.

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