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Portal Home > Knowledgebase > Security & Abuse > Terms of Use

Terms of Use

This is our official terms & conditions for clients/customers of Addon Hosting.
Please read carefully before placing any orders.

1. Interpretation & Definitions
Unless otherwise stated, the following definitions apply to this document.

  • "we", "us" and "our" are references to Addon Hosting.
  • "you," "your" and "client" are references to the person paying for services.
  • "services" is all services or facilities provided by us to you.
  • "web server" is the computer equipment operated by us.
  • "order" means a request made by the client to us for services.
  • "charges" are the charges payable by the client for the provision of services.

1.2 Include
The words "include" and "including" are to be construed without limitation.

1.3 Headings
The headings in this document are for convenience only and shall not affect the interpretation of these terms and conditions.

2. Ordering Process & Order Acceptance
Once you register as a client and/or order and you receive the final 'New Account Information' email, including all details specific to your account. Until this time, we reserve the right to refuse, cancel or reject any order made by the client. In such cases, a full refund will only be made within the 7 day period only. UK domain name registrations are subject to a contract with Nominet, .com, org, .net domains are subject to a contract with enom.

3. Refunds & Money Back Guarantee

Clients are entitled to a full refund within 7 days of the initial order being placed. All refunds will be issued in via account credit, unless stated otherwise. If you use Paypal you will need to put in a refund request manually via your Paypal account. Cases involving offline methods of payment will be refunded using a personal cheque or other online method. The 7 day money back guarantee does not apply and will not be issued if more than 50% of allocated data transfer has already been used on the web hosting account. This money back guarantee does not apply to account addons, domain name registrations, ssl certificates, seo submission, visitor traffic or if the account has breached these terms and conditions prior to cancellation. Clients who use codes/coupons or are on any type of free package are not eligible for any refunds/compensation for any downtime.

3.1 Account Cancellations

After the 7 days introduction period, no refunds will be issued for account cancellations on a monthly payment schedule. Accounts on a yearly payment schedule are entitled to a pro rated refund taking only full months into account when calculating refund due and using the full monthly price for spent months (without yearly discount). If cancellation of the account is caused by the client breaching these terms and conditions no refund will be issued. No refunds are issued for domain name registrations.

4. Misuse, Spam & Unsolicited Mass E-mail

The sending of unsolicited commercial email (SPAM) through our USA web servers promoting any web site, or via third party web servers promoting a web site hosted by us, can result in the suspension or termination of the client's web hosting account, without refund. Mailing lists may be operated as long as individuals choose to subscribe to receive mailings via clear 'double opt in' methods and a strict removal procedure is published in all mailings. 'Safe lists' and other advertising related mailing lists may not be operated. Any complaints received are taken seriously and will be investigated.

4.1 Chat Rooms

Only the chat room scripts provided for the client in their control panel are allowed on our web servers. Any scripts found on our USA server will be disabled and the account suspended in serious or repeat cases. An exception to this term is provided for scripts, which are FULLY applet based whereby the applet is downloaded and run from the clients system.

4.2 Account Use

Under no circumstances must our USA web servers be used for the hosting or communication of, reference to or linking to any of the following:

  • Copyright or any other right of any third party..
  • Threatening, abusive, harassing, defamatory statements..
  • Promotion of illegal activities (hacking, warez, cracking, etc)
  • Information or software containing or about any kind of virus..
  • Hate speech or hate propaganda..
  • The collection of personal information for illegal purposes..
  • Content deemed by us at our sole discretion to be harmful to us..

We have a off-shore servers for warez, please use it.
Botnet Hosting is banned on our servers. You will get suspended if we see illegal activities with no refund.

4.3 Banned Scripts
We do not allow the use of the following scripts on our USA web servers:

  • UltimateBBS
  • IkonBoard
  • All versions of YABB forum
  • Proxy scripts
  • IRC scripts
  • Anonymizer
  • Chat rooms not included as standard in cPanel
  • phpShell and similar command execution scripts
  • Webmail module of PHP-Nuke
  • Form Mail
We have a off-shore servers for warez, please use it.
Botnet Hosting is banned on our servers. You will get suspended if we see illegal activities with no refund.
5. Billing & Payment Schedules
The client agrees to supply appropriate payment for the services received from us in advance of the time period during which such services are provided. We accept paypal online. If you need to pay another way please email support.
5.1 Invoices
All invoice notifications will be sent via email and a printable version made available in the client control panel. Clients are required to pay their invoice in advance at the beginning of each payment term using an available method of your choice, within 5 working days of the invoice issue date.
5.2 Account Charges
Clients are responsible for the provision of sufficient funds in their account and we will not be held responsible for any charges incurred as a result of overdrawing the paypal account, client account or as a result of failed transactions.
5.3 Suspension/Termination
We reserve the right to suspend any account after 14 days have passed without due payment being received and/or terminate any account after 30 days have passed without due payment being received. Any added time for payment will be at our sole discretion. This is done automatic by our system. We do not tolarate abusive users and reserve the right to suspend your account immediately. 

5.4 Illegal Files / Virus's & Trojan's
We reserve the right to suspend and/or terminate any account that is using the server/hosting for illegal files, virus's or trojans spreading or use that flags any alarms on leading antivirus scans. We do not tolarate harmfull files, we will do our best to protect all our customer's. You accept that you will be issued with a invoice to the sum of £1.99 to have your account unsuspended. This is an administration fee which must be paid before we can un-suspend the account.
5.5 Currencies
All invoices and payments are processed in GB Pound Sterling (£) and conversions will be made by the the client. Prices shown in any other currencies on this web site or other promotional material are to be treated as a guide only and may be inaccurate due to changes in the exchange rates. All clients are advised to check amounts using accurate recent exchange rates before ordering.
6. Backups & Regularity Policy
Backups are free, but are not done by us for you. All clients are strongly advised to regularly download their own backups from their control panel (cPanel), where a zipped archive is provided daily of all account files and databases.
7. Resource Use, CPU & Memory
All accounts are monitored for their use of server resources. If any account is using a high amount (+25%) of server resources we will contact the client to discuss the issue with them. In serious cases where an account is using a considerably large amount (+25%) of system resources (memory, CPU, etc.) the account may be suspended without notice to maintain the smooth running of the web server.
7.1 Data Transfer and Web Space Allocations
Clients can upgrade manualy via your client area. It is the sole responsibility of the client to contact us in advance of requiring extra resources to prevent account suspension. In some cases, accounts are automatically suspended when their resource limits have been reached and manual unsuspension is required by us.
8. Client Responsibility & Contact Information
The client is responsible for keeping their contact details up to date in their billing control panel. We cannot be held responsible for communication mix-up's as a direct result of the client's failure to update their details.
8.1 Sensitive Data
Clients are responsible for keeping their usernames, passwords and other sensitive data safe. If a breach is suspected, the client is required to request a change of login details by contacting our support staff
9. Contact Procedure, Breach of Terms & Conditions
If a breach of these terms and conditions is found we will, at our sole discretion, determine whether it is a serious or minor breach. If a serious breach of these terms and conditions is found we reserve the right to suspend/terminate the account(s) of the client in question or disable any part of the account before contacting them. We will however make an attempt to contact the client prior to suspension in the event of a minor breach using the email address we have on record for your account. If no reply is received within 3 days we will escalate the status of the breach to a serious breach and may suspend the account(s).
10. Limitation of Liability & Indemnification
We are not responsible for any claimed damages, which may result from our web servers going offline, or being unavailable for any reason. This includes damages which may result from the corruption or deletion of data. The client agrees to indemnify, defend and hold Addon Hosting, its directors and employees harmless from any incidental, indirect, direct, special, exemplary, punitive or consequential damages whatsoever, for loss of business profits, business interruption, loss of business information, or any other monetary loss arising out of the use of or inability to use our services, or the provision of or failure to provide services.
10.1 Violations
We will fully cooperate with investigations of violation of systems or network security at other sites and will cooperate with law enforcement authorities in the investigation of possible criminal violations. Clients who violate these terms and conditions may incur criminal or civil liability. For clients with multiple accounts, we reserve the right to suspend all accounts should the main account owner violate these terms and conditions in a manner deemed by us to be extremely serious. In the event that we are unable to contact a reseller account holder to pursue payment, we reserve the right to contact their clients to inform them of the situation. We also reserve the right to contact a reseller's clients if they are 'abandoned' by the reseller account holder. We will be the sole arbiters as to what constitutes a violation of these terms and conditions. The failure by a client to meet or follow any of the above terms and conditions is grounds for account suspension or deactivation.
10.2 Domains Chargeback Resolution
If the charge for a domain or set of domains is charged back, has the right to take control of the domain or set of domains that was paid for by the disputed charge. will change the domain account information as needed to take control of the domain or set of domains. The user is not guaranteed to be contacted in the event that a charge back is received. 
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.
11. Amendments & Modification
We reserve the right to add, delete, or modify these terms and conditions, our hosting packages, prices and web site at any time with notice provided via our web site and latest news area and/or client control panel(s). All clients are encouraged to review this document on a regular basis to ensure they are aware of any changes.
12 Special Offers 
All special offers must be used in accordance with any instructions given on the special offer page. We reserve the right to change these offers with out any notice. All offers are only valid in conjunction with a promotional code used during checkout. Free domains are only free if you email us as stated on special offer page within 7 days.
If you have any questions concerning the above stated terms and conditions please contact us before purchasing or placing your order.

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